Privacy Policy

Last Updated: April 28, 2025

Introduction

Welcome to Whiskerstack. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services.

Information We Collect

Personal Data

We may collect the following types of personal information:

• Identity Data: Name, username, business name, title, and other identifiers
• Contact Data: Billing address, delivery address, email address, and telephone numbers
• Financial Data: Payment card details, bank account information
• Transaction Data: Details about payments to and from you and products/services you’ve purchased
• Technical Data: IP address, login data, browser type and version, time zone setting, browser plug-in types, operating system and platform
• Profile Data: Username and password, purchases, orders, feedback, and survey responses
• Usage Data: Information about how you use our website, products, and services
• Marketing Data: Your preferences in receiving marketing communications

Sensitive Data

We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious or philosophical beliefs).

How We Collect Personal Data

We collect information through:

• Direct interactions with our website and services
• Forms you complete
• Automated technologies or interactions (cookies, server logs)
• Third parties or publicly available sources

How We Use Your Information

We will only use your personal data when legally permitted. The most common uses are:

• To register you as a new customer
• To process and deliver your orders
• To manage payments, fees, and charges
• To collect and recover money owed to us
• To manage our relationship with you
• To administer and protect our business and website
• To deliver relevant content and advertisements
• To use data analytics to improve our website, products/services, marketing, and customer relationships
• To make suggestions and recommendations about goods or services

Marketing Communications

You will receive marketing communications from us only if you have requested information from us, purchased goods or services from us, or provided us with your details when entering a promotion; and in each case, you have not opted out of receiving marketing.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

International Transfers

We may share your personal data within our group of companies and with partners, which may involve transferring your data outside your country of residence. We ensure your personal data is protected by requiring all our group companies and partners to follow the same rules when processing your personal data.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:

• The right to request access to your personal data
• The right to request correction of your personal data
• The right to request erasure of your personal data
• The right to object to processing of your personal data
• The right to request restriction of processing your personal data
• The right to request transfer of your personal data
• The right to withdraw consent

How to Exercise Your Rights

If you wish to exercise any of the rights set out above, please contact us at privacy@whiskerstack.com.

Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

Children’s Privacy

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16.

Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last Updated” date at the top.